FAQs
Client Support & Resources
Frequently Asked Questions
We know that ordering research peptides comes with questions. We’ve answered the most common ones below. If you still need clarification, we’re just a message away and yes, a real person will reply.
We keep it simple. You can order directly through our website, or if you prefer a more personal approach, reach out via WhatsApp.
On our website:
Browse our catalog, select your peptide, choose the quantity, and check out. You'll get an automatic confirmation email with your order details.
On WhatsApp:
For custom requests, products not listed, or if you just have questions before ordering — we're available. Send us your list and we'll handle the rest.
To help us process your order accurately, please have the following handy:
Product name if ordering from our catalog
Required quantity of each product
Any specific labels
Full shipping address with recipient contact details
Yes. Our online catalog only represents a fraction of what we can actually manufacture. Many of our B2B orders come through direct inquiry rather than the storefront.
We offer multiple payment methods to accommodate researchers worldwide. Here's what we accept:
Payment Method | Processing Time | Notes |
cryptocurrency: Bitcoin (BTC), USDT (ERC20 / TRC20) | Within 1 hour | Fast, secure, and low‑fee, our preferred method |
PayPal | 1–2 business days | Invoice‑based — please contact us to request one |
Bank Transfer | 1–5 business days | Available on request — we'll provide our banking details |
Save 5% on every order: We offer an extra 5% discount for payments made via cryptocurrency (BTC/USDT) and bank transfer. Since these methods incur lower processing fees, we pass those savings directly to you.
It's more straightforward than it sounds. We've prepared some video tutorials walking you through the entire process:
Watch the step‑by‑step guide
How to have a cryptocurrency account at different countries
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In brief:
Four Steps to Pay with Cryptocurrency (USDT)
1、Choose a platform – Sign up for a reputable exchange such as Binance or Coinbase.
2、Buy USDT – Complete identity verification (KYC), then purchase USDT using a bank card or via P2P trading.
3、Get the wallet address – After placing your order on our website, you will receive our USDT wallet address (or QR code).
4、Send the payment – In your exchange app, enter the wallet address and the exact amount, select the correct network (e.g., TRC20), and confirm the transfer.
If you run into any issues, reach out to us on WhatsApp — we've helped many researchers through their first crypto payment
PayPal payments are done via invoice. Contact our support team and we'll send you an invoice by email. Once you complete the payment, we'll confirm receipt and start processing your order.
However, there are a few drawbacks to using PayPal:
Slower processing — PayPal typically takes 1–2 business days to clear funds, which delays your order dispatch. Crypto payments confirm within 1 hour.
Higher fees — PayPal charges significantly higher transaction fees, which means we can't offer the same 5% discount we give for crypto and bank transfer payments.
Manual process — Because we have to generate and send invoices individually, PayPal orders require extra back‑and‑forth communication.
Our recommendation: For faster processing and an extra 5% off, we suggest paying with USDT, BTC, or bank transfer. Crypto payments are instant, secure, and we offer video tutorials if you're new to it.
If you still prefer PayPal, we're happy to accommodate — just be aware that it will take a bit longer and won't qualify for the discount.
We guarantee ≥98% purity on all our catalog peptides, verified by HPLC analysis. For custom sequences, we'll confirm the achievable purity before production begins. Some complex sequences may have lower purity — we'll be upfront about that so you know exactly what to expect.
Absolutely. Every shipment comes with a comprehensive COA that includes:
HPLC chromatogram
Mass spectrometry (MS) verification
Purity percentage
You can download the COA directly from the product page, or we'll include a physical copy in your package.
Our commitment to you:
If you receive a product and independent testing (or our own re‑testing) shows it falls below our guaranteed purity, we will either:
Issue a full refund, or Provide a free replacement batch — your choice. If we don't meet our standard, we make it right.
Because peptides are typically custom‑synthesised or moisture‑sensitive, we generally don't accept returns for change‑of‑mind. However, if there's a quality issue, our guarantee above applies. Please contact us within 7 days of delivery if you have any concerns.
For in‑stock catalog items, we ship within 3–5 business days after payment confirmation.
For custom synthesis orders, dispatch timelines depend on sequence complexity and scale. We'll provide a clear estimated shipping date when we confirm your order — typically 2–4 weeks.
Delivery times vary depending on your location and the shipping method you choose. Below is a general reference:
Express Shipping (UPS/DHL/FedEx)：5-10 business days
Standard Air (Registered Post): 8-25 business days
These are estimates — actual delivery may vary due to customs, holidays, or other factors.
We offer two shipping tiers:
Express (Courier) — faster (5–7 days after pickup), full real‑time tracking, and higher reliability. Available to most major markets.
Standard (Registered Air) — more economical, slower (8–25 days), with limited tracking in some regions. Best for non‑urgent orders where budget is a priority.
Important: At checkout, we default to Standard shipping for all orders. If you prefer Express shipping, please contact us before placing your order so we can confirm whether Express is available and reliable for your specific destination. Not all countries accept courier deliveries, and we want to avoid any surprises for you.
Once we confirm Express is available for your country, we'll enable it for your order or send you a separate quote.
We ship to most countries worldwide. However, some destinations have very strict customs policies regarding peptide imports. We strongly recommend checking with your local customs authorities before placing an order.
If we know a particular country has a high seizure rate, we'll let you know before you order and may suggest alternative shipping routes.
Customs seizure is a reality of international peptide shipping. Here's how we handle it:
We offer one free reshipment or a full refund (your choice) if:
Your package is officially confiscated by customs, AND
You provide official customs documentation confirming the seizure
What we don't cover:
Delays in customs clearance (can take 1–4 weeks — please be patient)
Packages returned due to incorrect or incomplete addresses
Unclaimed packages (if you don't respond to customs or delivery attempts)
We take packaging seriously to protect your peptides during transit:
All peptides are shipped lyophilised (freeze‑dried) in sterile vials
Light‑protective outer packaging to prevent degradation
Desiccant packs to control moisture
Temperature‑controlled packaging available on request (additional cost applies)
Discreet packaging with no external labelling indicating contents
Yes. We work closely with B2B partners — biotech companies, research institutions, pharmaceutical R&D teams, and even other resellers — who require larger quantities.
Our wholesale program includes:
Tiered volume discounts — the more you order, the more you save (up to 20% off)
Flexible pricing — contact us with your target quantity and product list for a custom quote
Priority production scheduling — bulk orders take precedence
Dedicated support — a single point of contact for all your orders
An additional benefit for our wholesale partners: When we receive individual inquiries from researchers in your region, we actively refer them to you. This helps you build local customer relationships while we focus on supplying you with quality peptides.
Reach out to us via email or WhatsApp with the following information:
Product name(s) or sequence(s) of interest
Target quantity per product
Desired purity and any modifications
Your company or institution name
We'll respond within 24 hours with a clear, no‑obligation quote and estimated production timeline.
It's straightforward:
Send us your sequence — via email or WhatsApp, with any modification requirements
We assess feasibility — our chemists review the sequence and get back to you with a quote and timeline
We synthesise and QC — production, followed by HPLC and MS testing
We ship — with full documentation (COA, HPLC, MS data)
Confidentiality: We treat all sequences and project details as strictly confidential. NDAs are available upon request.
Absolutely. We value long‑term partnerships. Repeat wholesale partners may qualify for:
Tiered loyalty discounts on future orders
Priority access to production capacity during busy periods
Extended payment terms (after establishing a track record)
Early access to new catalog products
We want to grow with you — not just sell you a product once.
Still have questions?